Company Overview: $1.5B Aviation Operator & Repair Center
Process Improvement
Performance Issue
Primary Stores activities were not tracked, measured or reported. Excessive delays created part shortages and increased transportation costs.
Receive 35 Days
Pick 18 Days
Ship 82 Days
Improvement Approach
- Improved material flow and modified work area layout
- Installed visual displays to track daily performance vs. plan
- Implemented a Resource Capacity planning tool
- Trained and coached manager in use of active management practices
Results
Stores activities are closely monitored and employee assignments are flexed to meet changing demand.
Receive 1 Day
Pick 1 Day
Ship 5 Days