Company Overview: $1.5B Aviation Operator & Repair Center
Process Improvement
Performance Issue
The response time to respond to this manufacturing plants Quotes was resulting in lost sales.
OTD Below 50%
Parts Overdue Backlog > $8M
Improvement Approach
- Implemented QCPC-turn backs
- Chartered improvement projects to solve root cause issues
- Began routine audits to continuously improve
Results
- Greatly reduced # of Invoices to be re-worked
- Increased 1st Pass Yield of A/R Invoices (%C&A)
- Increased productivity of Accounting staff
- Quicker cycle time for Invoice creation
OTD Greater 80%
Parts Overdue Backlog > $4M