Company Overview: $1.5B Aviation Operator & Repair Center
Process Improvement
Performance Issue
The response time to service Parts Orders and On-Time Order Delivery were below customer required times.
OTD Below 50%
Parts Overdue Backlog > $8M
Improvement Approach
- Assessed current work flow & process
- Developed VSM & created improvement plan
- Conducted series of structured kaizens and QCPC-turn backs
- Began routine audits to continuously improve
Results
OTD Greater 80%
Parts Overdue Backlog > $4M