Company Overview: $1.5B Aviation Operator & Repair Center

Process Improvement
Performance Issue

The response time to service Parts Orders and On-Time Order Delivery were below customer required times.
OTD Below 50%
Parts Overdue Backlog > $8M

Improvement Approach
  • Assessed current work flow & process
  • Developed VSM & created improvement plan
  • Conducted series of structured kaizens and QCPC-turn backs
  • Began routine audits to continuously improve

OTD Greater 80%
Parts Overdue Backlog > $4M