Company Overview: $1.5B Aviation Operator & Repair Center

Process Improvement

Performance Issue

The response time to respond to this manufacturing plants Quotes was resulting in lost sales.
Average Quote Cycle > 10 Days
Quote Backlog > 200

Improvement Approach

  • Assessed current work flow & process
  • Developed VSM & created improvement plan
  • Conducted series of structured kaizens and QCPC-turn backs
  • Began routine audits to continuously improve

Results

Average Quote Cycle < 6 Days

Quote Backlog < 55