Company Overview: $1.5B Aviation Operator & Repair Center

Process Improvement
Performance Issue

Lack of processes to track and review un-serviceability events. Maintenance schedules were not fully defined and not closely followed.
A/C Available 82%
Schedule Attain 78%

Improvement Approach
  • Clarified roles and responsibilities of Planners and Supervisors
  • Began routine schedule review meetings
  • Began shift start-up meetings
  • Modified hangar layout and held 5S events
  • Installed visibility board to track shift performance to schedule

New controls and measures have been implemented. Maintenance schedules are complete, well coordinated and closely managed.

A/C Available      87%

Schedule Attain   98%