Company Overview: $300M pipe distribution company

Process Improvement
Performance Issue
  • The Branch Transfer process was embedded in Houston warehouse customer order process
  • All print tickets printed 2 weeks in advance
  • Transfer items staged in warehouse isles for extended periods
Improvement Approach
  • Mapped the current Branch Transfer process
  • Created Quote Data Sheet to capture key data points for each Quote
  • Recorded all Quotes for 2 top sales persons for a 4 week period
Results
  • Created dedicated work area
  • Assigned dedicated staff
  • Combined Put-Away role
  • Created 2-day Pick/Pack/Ship cycle
  • Assigned dedicated Printer just for Transfer Pick Tickets