Company Overview: $1.5B Aviation Operator & Repair Center

Process Improvement

Performance Issue

The response time to respond to this manufacturing plants Quotes was resulting in lost sales.

OTDĀ  Below 50%

Parts Overdue Backlog > $8M

Improvement Approach

  • Implemented QCPC-turn backs
  • Chartered improvement projects to solve root cause issues
  • Began routine audits to continuously improve

Results

  • Greatly reduced # of Invoices to be re-worked
  • Increased 1st Pass Yield of A/R Invoices (%C&A)
  • Increased productivity of Accounting staff
  • Quicker cycle time for Invoice creation

OTDĀ  Greater 80%

Parts Overdue Backlog > $4M